Mesh computers account was recently placed on stop by fix Line Ltd , all services to the manufacturer are being withheld due to non payment of account and failure to exchange parts buffer stock to allow repairs to continue.

Max Sherafati took on Paul Kinsler and introduced him as the new MD, Paul however likes to be know as the acting MD or General Manager as it seems he is still operating his own Business called PK Media information on which can be found at http://www.pkmedia.co.uk . Paul likes to disassociate himself with Mesh just in case the inevitable happens and they fall. Paul, everyone is lead to believe does not want his relationship with the Media to be effected by his association with Max Sherafati and Mesh Computers. Paul subsequently took charge and Max was no longer contactable the last claims are he is in Iran living his life in his Mansion complete with servants to tend his ever need. Paul decided to make changes and stopped any systems being sold with 3 year onsite warranty, this was his first move next he introduced the idea he only wanted to pay if a client registered the warranty, under Paul’s control the only 3 year warranty provision was if the customer was sold it as an upgrade and Mesh made money from it and the only warranty he paid for was if it was registered though a web page, however he still expected all machine to be covered. Later it came to light that approximately 2000 warranties had not been declared by Mesh to fix-Line ltd yet they had been expecting assistance to be provided, this was claimed to be a genuine mistake with the daily exports of sales data however the first time this may have been a good excuse but the situation continued and then it became obvious the reasons for the non disclosure, with no data declared fix Line Ltd could not invoice for the cover! Mesh it seemed was clearly in trouble.

In February 2008 Paul Kinsler representing Mesh at this time as Acting MD Management Consultant informed fix Line Ltd that Mesh could no longer afford to provide free on site warranty for even 1 year to its clients at the cost of £5 per unit and he went on to say the decision was purely financial

debt collection and the best advice would be to seek at least 100K on account and don’t provide your own buffer stock it will work out very expensive and be a magical experience, new stock will disappear formerly their very eyes and be replaced with non usable old parts. Paul Daniels himself could not perform a better trick.

Mesh it seems have a terrible reputation for payment throughout the trade so it is not only Solve providers they dislike paying and as a result they have set up another company formed by Max along Ray the purchase manager for Mesh and Max’s brother in law Mohsen, with this new partnership MRM International Ltd was formed in May 2007 with a registered office in Kent. This is now the purchasing arm used by Mesh.

Whilst it is easy for everyone to blame the service provider for lack of service its is well worth remembering any Solve provider is only as good as the company it works with, if they are not paid, provided with faulty parts to fix systems and the manufacturer has no concept for assistance and customer care and is only concerned with making sales and taking your money then it is a difficult battle for any Solve provider to provide first class Solve to the end user.